Genuine Matcha Club | FAQs
Who is the Matcha Club for?
The Matcha Club is for the daily Matcha drinker and anybody who wants to improve their health by adding this wondrous superfood to their routine!
When will I receive my Matcha?
Your Matcha will be shipped out immediately after you join the club! All subsequent Matcha will be sent out via Canada Post on the 10th of the months following.
Your first payment will be processed immediately and all subsequent payments will be processed on the 5th of the month.
As there is no shipping charge, please allow 5-7 business days for your wonderful Matcha to arrive.
When will I receive my Matcha?
Your Matcha will be sent out immediately after you sign up for the Matcha Club. All subsequent refills will be sent out on the 10th of every month via Canada Post. Standard shipping times are 5 - 7 business days. International shipping times will be 7 - 10 days.
When will my credit card be charged?
When you sign up for the Genuine Tea Matcha Club, you will automatically be charged for your first month. All successive payments will be processed on the 5th of the following month.
I still have some Matcha from the previous month. Can I skip a month or put my subscription on hold?
Yes, absolutely. You can pause your subscription at ANY time. You can login directly to manage your subscription or email us at orders@genuinetea.ca
I need MORE Matcha!! Can I increase the quantity of Matcha sent to my house every month?
Of course! Simply increase the quantity in the shopping cart from 1 x 50g pouch of Matcha a month to however many pouches your heart desires! If you'd like to change this at a later date simply login directly to manage your subscription or email us at info@genuinetea.ca
What are the shipping costs?
Shipping for Matcha club members is FREE within Canada!! Yes, Free! If you live outside of Canada, standard shipping rates will apply.
I don't want to whisk my way to health and happiness anymore. Can I cancel my subscription?
We guarantee you will LOVE our Matcha and stand behind our product 100%. You can cancel your subscription at anytime without penalty. Simply login manage your subscription and click cancel or email us and we can do it for you =)
Are there any hidden costs?
NO. The price you see is the price you pay. For just $19.95/month, you will receive 40g of Ceremonial Grade Katō Matcha Matcha Summer Harvest delivered straight to your door.
Why should I drink Matcha everyday?
Where do we begin?! When drinking Matcha you ingest the entire tea leaf and, as a result, get 14 times the antioxidants of regular green tea, 26 amino acids and an extensive list of associated health benefits. Studies have proven that adding Matcha to your daily routine will help increase your energy levels and keep you focused. It also helps burn calories, detoxify the body, fortify the immune system and improve cholesterol.
Is the Matcha Club right for me?
The Matcha Club is designed for anyone who wants to add authentic Matcha to their daily routine. If you want to improve your health and feel calm, focused and energized throughout the day, the Matcha Club is most definitely for you!